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TERMS AND CONDITIONS

INTRODUCTION

We at YT ROCKET (hereinafter “ROCKET”, the “Company” or “We”) are pleased to offer you access to the Service provided by us, subject to these terms and conditions (the “Terms of Service”) and the Company’s corresponding Privacy Policy. By accessing and using the Service, you express your consent, agreement, and understanding of the Terms of Service and the Privacy Policy. Likewise, YT ROCKET will comply with the protection of consumer rights, such as the right to receive quality products, the right to safety and indemnity, the right to receive information, the right to protection against misleading advertising, the right to complain, the right of choice, the right to equality, among others.   Reading and accepting the following Terms and Conditions is a necessary requirement to create a profile and interact with our site. The use of our services, as well as viewing and interacting with our materials, implies that you have read and accepted the Terms and Conditions of Use set forth in this document.

SERVICES
Through this website, YT ROCKET will offer various services, mainly promotional packages for personalized and automated content across digital platforms, social media, and Google Ads, among others, to help users reach a wider audience.   These content promotion services will be available to various types of creators, such as streamers, entrepreneurs, artists, record labels, managers, among others, and can be purchased by users for personal use.

COMMERCIAL CONSULTATIONS
  1. General Information YT ROCKET offers personalized commercial consultations tailored to meet the specific needs of each client. These sessions will be delivered by our commercial advisors and will last a maximum of one (1) hour. The amount paid for a commercial consultation can be fully credited towards any other service offered by YT ROCKET. If the chosen service costs more than the consultation, the paid amount will be deducted from the final price, and the client must cover the difference.
  2. Price and Payment Terms
    • The consultation price applies to a single client and/or artistic project.
    • Both the commercial consultation and any additional service selected by the client will only be provided once payment has been made in full.
    • No refunds will be issued under any circumstances for paid commercial consultations. If the consultation is not used immediately, the remaining balance will stay in the client’s favor to be used later.
    • YT ROCKET reserves the right to change consultation prices at any time without prior notice or communication. Users will see the total amount to pay at checkout. If the client schedules the consultation more than one calendar year after payment, they must cover any price difference that may apply.
  3. General Guidelines
    • Consultation scheduling is subject to the availability of commercial advisors and will be assigned strictly in order of request.
    • Consultations will be scheduled Monday through Friday, between 8:30 AM and 6:00 PM. No consultations will be scheduled on weekends or holidays.
    • If the client cannot attend the consultation at the scheduled date and time, they must notify us at least twenty-four (24) business hours in advance to reschedule. Otherwise, extra charges may apply.


ELEARNING ROCKET
will provide virtual education services. Online course services are a form of distance learning that allows users to access educational content from anywhere and at any time. These courses can be delivered by a wide variety of creators, including streamers, entrepreneurs, artists, record labels, managers, among others.   ROCKET will provide the following services through its web platform:
  1. Access When purchasing a course, users will have access to the educational content during the period specified in the course description. Users will also be able to access any updates to the content during the access period.
  2. Preview Before purchasing a course, users will have access to a free introductory video that will allow them to evaluate whether the course is right for them. This introductory video will provide an overview of the course content and a sample of the instructor’s teaching style.
  3. Educational Content Our online learning services provide educational content across a variety of topics and levels. The content may include videos, texts, images, and other resources to enhance learning.Online course services may also offer additional features such as online discussion forums, tutoring, live sessions with instructors, and completion certificates.
  4. Certificates Upon successfully completing an online course, users will be eligible to receive a certificate of completion. To receive the certificate, depending on the case, the user must complete or view the entire course or pass a final exam evaluating their understanding of the course content.In applicable cases, the final exam will be designed to evaluate the user’s comprehension of the course content and will have a set duration. The exam will be conducted online through our platform, and the user must achieve a specified minimum score to pass and receive the certificate.   If the user passes the final exam, they will be awarded an electronic certificate of completion, which can be downloaded and/or printed from our online platform. The certificate will include the course name, the user’s name, the course completion date, and the service provider’s signature.   It is important to note that users who do not pass the final exam will not be eligible to receive the course completion certificate.

SUBSCRIPTION AND PURCHASES

Users interested in purchasing our online courses must subscribe on the ROCKET website, under the following conditions:
  1. Payment Terms. By subscribing or purchasing an online course, you agree to pay the corresponding price for the course or subscription. The service provider reserves the right to change the prices of its courses or subscriptions at any time without prior notice.
  2. Cancellation and Refund. If you wish to cancel your subscription or course purchase, you must notify the service provider. Once the user pays for the online course, no refunds or returns will be issued. The user understands and accepts that by making the payment, they are committed to purchasing the online course and cannot request a refund in the future. The service provider reserves the right to modify this policy at any time without prior notice.
  3. Full Payment. The user must make a one-time payment for each online course purchased, and partial payments will not be accepted. By purchasing an online course, the user agrees to pay the full price before accessing the content. Payment will be made through the online payment platform provided by the service provider, and the user is responsible for providing accurate and up-to-date credit card and/or PayPal information. The service provider reserves the right to cancel access to the online course if the user does not make the corresponding payment.All payments made through credit cards or PayPal will be governed by the terms and conditions established by those payment platforms. The user expressly accepts the terms and conditions of these platforms when making their payment through them. The user is solely responsible for ensuring that they comply with the terms and conditions of use of these platforms and releases YT ROCKET from any liability for problems or difficulties that may arise from the use of these platforms.
  4. Content Access. When purchasing an online course, you will have access to the content during the period specified in the course description.
  5. User Responsibilities. By subscribing or purchasing an online course, you agree to pay the corresponding price for the course or subscription. The service provider reserves the right to change course or subscription prices at any time without prior notice.


COPYRIGHT
The content of the online courses purchased by the user is protected by copyright and may not be downloaded, reproduced, or distributed without the express permission of the service provider. By purchasing an online course, the user agrees that the content is for personal use only and may not reproduce, distribute, transmit, publicly display, or create derivative works from the content without prior written permission from the service provider. Any unauthorized use of the content will constitute a copyright violation and may lead to legal action by the service provider.

SCOPE AND LIMITATIONS
Some preliminary information that users should know about our content promotion packages includes the following:   The view counts obtained through our content promotion packages are not accepted by YouTube to meet monetization requirements, as the required views must be fully organic and not come from any type of paid promotion.   We remind users that YouTube’s monetization requirements include: having at least one thousand (1,000) subscribers, four thousand (4,000) valid public watch hours in the last twelve (12) months, or ten million (10,000,000) views specifically on Shorts videos.   Additionally, we do not promise to gain subscribers through our promotion packages. What the user gains is a higher level of exposure. Converting that audience into subscribers is solely the user’s responsibility and depends on the quality and engagement of their content. It’s important to remember that reaching real users does not guarantee subscribers and that bad practices, such as selling views or bot-generated subscribers, are heavily penalized by digital platforms and are increasingly easy to detect.   Also, for gamer users who purchase promotion packages, it is important to note that content that only shows gameplay or game streaming is not enough to generate monetization. To monetize, they must share educational content such as tips, tricks, or hacks.   It should be noted that for users of our social media and Google Ads promotion packages, we do not guarantee effective sales or new clients, only greater reach and access to a more relevant audience. Sales conversion depends solely on the user and the quality of their content.   For Google Ads services, customized plans will have an additional cost and are not included in the promotion package price. Likewise, the integration of Google Tag Manager and Google Analytics for tracking conversions and views has an additional cost not included in the promotion package. LICENSE ROCKET, through its website, grants a license to users to use, share, view, and comment on all multimedia content available on the website in accordance with the Terms and Conditions described in this document.

CAPACITY
The services are only available to individuals who have the legal capacity to enter into contracts. Minors or users of ROCKET who have been temporarily suspended or permanently banned may not use the services. If you are registering a user on behalf of a company, you must have the legal authority to bind such entity under these Terms.

REGISTRATION
Filling out the registration form with all required fields and valid information is mandatory to use the services provided by ROCKET. The future user must complete it with accurate, precise, and truthful personal information and agrees to update it as necessary. ROCKET may use various means to verify user identity, but ROCKET is NOT responsible for the accuracy of the personal data provided by users. Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the personal information entered.   ROCKET reserves the right to request documentation or additional data to verify personal information, as well as to temporarily or permanently suspend users whose data cannot be verified. In such cases, all posted content and acquired services will be removed without generating any right to compensation.   Users will access their personal account (“Account”) by entering their email and chosen personal security password. The user is responsible for maintaining the confidentiality of their security password.   The account is personal, unique, and non-transferable. It is prohibited for the same user to register or hold more than one account. If ROCKET detects multiple accounts with matching or related data, it may cancel, suspend, or disable them.   The user is responsible for all actions performed under their account, as access is restricted by their security password, which is known only to the user. The user agrees to immediately notify ROCKET through reliable means of any unauthorized use of their account or any third-party access. The sale, assignment, or transfer of the account (including acquired services) is strictly prohibited.  

ROCKET reserves the right to reject any registration request or to cancel a previously accepted registration without being required to disclose the reason and without generating any right to compensation.

UNAUTHORIZED USE
All content displayed on the platform is reserved and may not be commercialized, reproduced for profit, or distributed without authorization.

OWNERSHIP
You may not claim intellectual or exclusive ownership of any of our content, modified or unmodified. All content is the property of the content providers. Unless otherwise stated, our content is provided without any warranty, express or implied. Under no circumstances shall the company be liable for any damage, including but not limited to direct, indirect, special, incidental, or consequential damages, or any other loss arising from the use or inability to use our content.

PRIVACY
This website ytrocket.com guarantees that the personal information you submit is protected with the necessary security. The data entered by users, or when necessary to validate orders, will not be shared with third parties unless required by a court order or legal obligation.   Subscribing to marketing email newsletters is voluntary and is accepted at the time of account creation.   ROCKET reserves the right to change or modify these terms without prior notice.

HABEAS DATA POLICY
Users may request the deletion of all their personal information stored on the platform by sending an email to: hostmaster@ytrocket.com

SYSTEM FAILURES
ROCKET is not responsible for any damage, loss, or harm caused to the user by system, server, or internet failures. ROCKET is also not responsible for any virus that may infect the user’s equipment as a result of accessing, using, or browsing its website or due to data, file, image, text, or audio transfers contained therein. Users may not hold ROCKET liable nor demand payment for lost profits due to technical difficulties or system/internet failures. ROCKET does not guarantee continuous or uninterrupted access to its website. The system may eventually be unavailable due to technical difficulties or internet failures or any other circumstance beyond ROCKET’s control; in such cases, we will seek to restore service as quickly as possible, without any responsibility being attributed. ROCKET is not responsible for any errors or omissions in the content of its website.  

RETURN POLICY
The ROCKET team determines the reasons for which a full or partial refund may be granted for payments made on Rockets (virtual products consisting of YouTube video promotion packages):

  1. REJECTED ROCKET If the promoted video does not comply with Google policies, is rejected, and does not pass our appeal process, you may apply the budget to another one of your videos that does comply. If none of your videos are approved by Google and you request a refund, you must cover all fees and commissions charged by the banks. (Remember that by creating your Rocket, you agreed to these policies).
  2. VOLUNTARY WITHDRAWAL You may request a refund for voluntary withdrawal only if the Rocket was rejected due to Google policy. In this case, the transaction fee and platform commission will be deducted from the refunded amount.
  3. WITHDRAWAL AFTER CAMPAIGN START Once the Rocket has been approved, no refunds will be granted as the budget has already been invested in the campaign.
  4. REQUIREMENTS The refund request must be submitted through our official WhatsApp lines, including the name and link of the video for which you purchased the Rocket and the reason for the request.
  5. TIMEFRAME The refund process may take up to fifteen (15) business days after confirmation of receipt of the request. This time may vary depending on internal and external verifications by the payment provider used at the time of purchase. If the refund generates a fee from the bank, it must be covered entirely by the user.
  6. VAT (19%) VAT applies to any of our services involving human interaction and for which payment or billing information is within Colombian territory. Payments from abroad are VAT-exempt, provided that the billing information is also foreign. By using any of the services offered by YT ROCKET or its affiliates, you agree that taxes must be deducted from the total service budget. This currently applies to custom Rockets that require specific targeting by our Marketing team. Automated Rockets are currently VAT-exempt.
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At YT Rocket we manage and propel your content towards the right universe, bringing brands, stars and fans closer together.

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